Customer Issue: Mrs. Evans grew concerned over her garage door looking oddly, though she wasn’t sure exactly what was wrong. She contacted us right away.
Our Solution: We assisted Mrs. Evans by confirming that a problem was present. The cable had been worn down and had begun to break. Our technicians secured the door and disabled the opener to safely release the tension. We pulled out the damaged cable and replaced it, connecting it and restoring the tension. Our professionals confirmed that the door now worked as it should.
Customer Issue: Ms. Parks accidentally bumped her door with her car on the way inside, and afterward found her door moved slower.
Our Solution: Our team felt that the track was most likely the cause of the trouble, and confirmed it with an examination. We learned it the car damaged it, hence the issues. Our professionals removed the garage door completely to access the track. We uninstalled the broken one and replaced it with a completely new track. Our experts returned the door to the tracks and tested to assure it now worked.